Windstar Cruises & Taylored Tours
IMPORTANT. PLEASE UNDERSTAND THAT YOU ARE AGREEING TO ALL OF THESE TERMS WHEN YOU BOOK ANY KIND OF TRAVEL WITH US OR WHEN YOU BOOK OR GO ON TOURS AND EXCURSIONS.
WINDSTAR CRUISES TERMS & CONDITIONS
GENERAL CRUISE TERMS & CONDITIONS
All itineraries, schedules, and ports are correct at time of publication but are subject to change without notice. “Windstar Cruises,” “Windstar,” “We,” and “Us” refer to Windstar Cruises Marshall Islands, LLC, a Limited Liability Company that owns and operates the cruise line known as Windstar Cruises. “You,” “passenger” and “guest” refer to persons travelling with Windstar and those in their care, such as minor children. Due to the small size and intimate nature of our yachts, Windstar Cruises is unable to accommodate children under eight (8) years of age. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone in their stateroom or suite who is at least 21 years old.
Should you need to contact Windstar Cruises prior to cruising, use this address: Windstar Cruises, 8400 NW 36th St. Suite 520, Miami, FL 33166, U.S.A.
PASSAGE CONTRACT: All cruises are provided subject to the terms of the Windstar Cruises Passage Contract, which can be found here, and which contains important, comprehensive additional terms governing your cruise with us including among other things limits on claims and liability, resolution of claims, etc.
CRUISE FARES: Your fare includes ocean transportation, stateroom or suite accommodations, and all meals and entertainment on board the ship. Not included, however, are items of a personal nature, such as alcoholic beverages, laundry, transfers prior to or after your cruise, or optional programs or activities. Shore excursions and airfare are available for an additional charge. All rates shown are per person based on double occupancy. Fares are published in U.S. dollars (USD).
Note: Third-person rates are available upon request. For further information on fares, nondiscountable amounts, taxes, and surcharges, please see below.
SINGLES: Single occupancy of a stateroom is generally 175% of the published per person stateroom cruise fare (200% of the Owner’s Suite, Suites, and Bridge Suites per person cruise fares) and is subject to availability.
WINDSTAR FARE PRICE ASSURANCE POLICY: Guests who purchase a cruise on Windstar will be eligible for reimbursement upon request if the fare published by Windstar for their specific departure and cabin class is reduced after they have made a booking and deposit, and if the request is received by Windstar at least 90 days prior to sailing. The reimbursement will be provided in the form of a shipboard credit, upgrade, fare reduction, or a future cruise credit. Windstar will determine the form of reimbursement, and the amount of reimbursement will be the difference between the fare actually paid by the guest and the published fare on WindstarCruises.com the day the request is received. Guests who select reimbursement will be eligible for any complimentary inclusive features (e.g., hotels, air, tours) associated with the new fare and will forfeit any complimentary inclusive features associated with the original fare. All requests for reimbursement must be made directly to Windstar Cruises at 866-851-4042 (during regular reservations hours) at least 90 days prior to sailing. Windstar’s new fare pricing assurance policy took effect August 15, 2018. Windstar reserves the right to modify or terminate this policy at any time for bookings not yet made. Policy does not apply to certain promotions or guests outside of the US or Canada.
RESERVATIONS AND PAYMENT: Windstar Cruises works with travel agencies worldwide to serve your needs. Reservations either made by or assigned to a travel professional must be managed by the agency of record. While Windstar is unable to provide specific booking information on agency bookings, we are happy to answer general questions. Alternatively, you may reserve your cruise directly with us if you prefer. Since accommodations are limited by the number of staterooms or suites on each ship, reservations should be made as early as possible. Payment for your Windstar cruise is to be made to the travel agency with which you made your reservation, or to Windstar Cruises directly. Travel documents will be issued when full payment has been received by Windstar Cruises. Refunds for cancelled or unused services will be made, less any applicable cancellation fees and charges. If you have reserved your cruise with your travel professional, please be aware that additional cancellation fees charged by the booking agency may apply.
LATE BOOKING POLICY: LATE BOOKING POLICY: On bookings within 45 days of departure, Windstar Cruises requires final payment before we can initiate the process of requesting hotel and/or air space. We are unable to make air or hotel requests on bookings within 14 days of departure or transfer requests on bookings within 7 days of departure.
Additionally, Windstar Cruises will advise you of the status of the booking request within five (5) working days of receipt of final payment. If your request is confirmed, electronic tickets will be sent via email. If we are unable to confirm your late booking all monies paid to Windstar will be refunded in full. Changes or additions to the cruise package (e.g. transfers, special services, gifts, or onboard packages) cannot be made within seven (7) days of departure and should be requested once you are on board the yacht.
CANCELLATION POLICY: Each booking cancelled before 120 days prior to travel will be subject to a $50 per person cancellation fee. A full refund (except for the amounts paid for air being non-refundable, a Cancellation Protection Plan and the $50 per person fee) will be made for written cancellations received by Windstar Cruises at least 121 days prior to the date on which you are to commence travel by any mode of transportation booked through Windstar Cruises (sea or land, air travel is non-refundable once purchased). Guests who cancel after that date for any reason, including medical or family reasons, are subject to the following cancellation schedule:
120-90 days before commencing travel – 15% of gross fare (deposit)
89-60 days before commencing travel – 35% of gross fare
59-30 days before commencing travel – 50% of gross fare
29-0 days before commencing travel – 100% of gross fare
As of March 30, 2021 the following cancellation schedule applies for sailings departing through December 31, 2021.
59-30 days before commencing travel – 50% of gross fare
29-0 days before commencing travel – 100% of gross fare
Given that the resale of canceled space will likely result in a lost opportunity to sell the space, these fees are due regardless of resale. Windstar can only be responsible for refunding amounts actually received by Windstar Cruises. Travel agencies may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Windstar Cruises contracts are non-transferable. Name changes and departure date changes are considered reservation cancellations/re-bookings and are subject to cancellation fees. Changes require the prior approval of Windstar and may not always be possible. Guests who purchased the Travel Protection Plan must submit a claim through Aon to receive a refund or credit of cancellation fees as determined by the insurer. Reduced rate bookings such as flash or industry rates require payment in full within 48 hours of confirmation and are non-refundable.
If you or Windstar cancels a tour or shore excursion more than 5 business days prior to your cruise departure date, you will be issued a credit on the credit card you used to pay for your shore excursion reservation. For any cancellations less than 5 days before departure but before the cancellation deadline you will receive an onboard credit where your refund will show up as a credit to your shipboard account. If the credit is not fully utilized during your cruise, the balance will be credited back to your credit card by the yacht’s purser.
When you embark on your cruise you will be given a shore excursion booklet and shore excursion booking form. The booking form has a cancellation deadline listed for the shore excursions for each port. If you cancel your tour reservation after the booking deadline stated in the Booking Form, a 100% cancellation fee will apply, since transportation and services will have already been arranged.
DEPOSIT AND FINAL PAYMENT REQUIREMENTS:
Immediate deposit of 15% of cruise fare, hotel, and non-discountable amounts is required within 3 days of booking to secure a reservation. Final payment is due prior to 90 days before vacation start date.
Your documents are usually received approximately 60 days prior to departure. Travel documents, however, are only issued after final payment has been received by Windstar. Send all payments to Windstar Cruises, 8400 NW 36th St. Suite 520, Miami, FL 33166, U.S.A. Payment is also welcome by American Express®, Visa®, Discover®, or MasterCard®. For faster processing, please include your confirmation number on your check. All charges are in USD. Windstar is not liable for any currency exchange rate or foreign exchange fee imposed by the account holders' bank or credit card company. Payment of the cruise deposit and Travel Protection Plan (if applicable) constitutes a binding of the Terms & Conditions
CHANGE FEES: Changing your itinerary after reservations have been made can result in a loss of advantages gained by early planning. To cover administrative costs, a minimum charge of $50 per person will be assessed if you request a change in your travel arrangements less than 121 days prior to commencement of travel. This doesn’t apply to departure date changes made by Windstar Cruises. Change fees are not assessed for stateroom upgrades or for the addition of services unless air reservations are altered and/or travel documents must be reissued.
ADDITIONAL DEFINITIONS: "Ship” refers to the vessel that will provide the ocean transportation portion of the cruise. “Cruise” refers to the specific cruise purchased by you, and shall include periods during which you are embarking or disembarking the ship or are on shore while the ship is in port. “Initial Departure” means the time at which you first begin transit by any means of transport booked by us (including air transportation) for the purpose of taking the Cruise. “Windstar Air Package” refers to air transportation booked for you by Windstar Cruises to enable you to travel to and from your Cruise. “Windstar Land Package” includes any shore activity before or after the Cruise or ashore during the Cruise arranged for you by us in connection with your Cruise.
PROHIBITED ITEMS; DRUG & ALCOHOL RESTRICTIONS; BAGGAGE: The following are strictly prohibited on the ship and during all aspects of the Cruise, Windstar Land Package and shore excursions: radioactive materials, recreational and medicinal marijuana and other controlled substances under USA law (see United States DEA Drug Schedules at https://www.dea.gov/drug-information/drug-scheduling ) or any under any foreign jurisdiction the Ship enters (except lawfully obtained and transported prescription drugs other than marijuana), firearms, ammunition, weapons, fireworks, aerial drones, illicit or hazardous materials, hand irons, water heaters and candles. Passengers are allowed to bring aboard two (2) bottles of wine or champagne (750ml) per cabin for their enjoyment on board for a 7-day Cruise or three (3) bottles for an 8-day (or longer) Cruise. Passengers may consume these permitted outside beverages in public areas on the Ship, but a small corkage fee (approximately US$15 + 15% gratuity) will be applied to the passenger’s onboard account. All additional outside alcohol (meaning wine, beer and/or hard alcohol) including alcohol purchased at ports of call along the Cruise route, will be kept by the Ship’s purser and delivered to the passenger’s cabin the last evening of the Cruise. We will carry as baggage only your personal effects consisting of wearing apparel, toilet articles and similar items for your wearing, comfort or convenience during the Cruise and not belonging to or intended for use by any other person or for sale. For loading and unloading the Ship and other means of transportation, all baggage must be tendered for carriage in securely constructed and locked suitcases or trunks. All baggage must be able to be safely stowed in your cabin on the Ship. The only animals permitted to accompany you are recognized service dogs for passengers with disabilities; you are responsible for complying with governmental health, documentation and other requirements as to recognized service dogs.
We do not accept to carry as baggage or assume any liability for any loss of or damage to or delay of trade goods, household goods or furniture, perishable items, medicine, liquor, cash, credit or debit cards, jewelry, gems, gold, silver, precious metals, art, collectibles or similar valuables, securities, financial instruments, records or other valuable or business documents, computers, cellular telephones, cameras, hearing aids, electric wheelchairs, scooters, or other video or electronic equipment, binoculars, film, videotape, computer disks, audio disks, tapes, DVDs or CDs, or other articles specified in 46 U.S. Code Section 30503. These items should not be left unattended about the ship or your cabin, nor should they be left unattended on other vessels, railcars, taxis or other vehicles or in hotels, nor placed in luggage other than a bag that you carry with you. In addition, we do not assume any liability for any loss of or damage to carry-on baggage on the ship or on the other means of transportation or in hotels. The Ship and certain hotels may be equipped with cabin or room safes or safe-deposit boxes in the ship’s or hotel’s Front Office; using these facilities will not, however, increase our liability as provided in the Passage Contract.
NON-WINDSTAR CRUISES SERVICES; ITINERARY CHANGES: These include non-Windstar Cruises Services such as airlines and other off-ship transportation carriers, shore excursions (other than the limited number of shore excursions operated by Windstar), and accommodations. Non-Windstar Cruises Services are solely at your risk and subject to the terms or arrangements made by you. Windstar Cruises assumes no responsibility with respect to these non-Windstar Cruises Services including delay, injury, death or damage to property. Situations may arise that, in the opinion of Windstar Cruises, make it necessary for Windstar Cruises to cancel, advance, or postpone a scheduled departure, change itineraries or make substitutions involving ports of call, other travel components, vessels, or other modes of transportation. These situations may include, by way of example, concerns regarding weather conditions, issues involving safety matters, alternative business arrangements or charters resulting in the decision to withdraw a Cruise from public sale, or requirements of governmental authorities. If this should occur, Windstar Cruises does not assume responsibility or liability for any losses, inconvenience, or expenses incurred by guests as a result. Please see the Windstar Cruises Passage Contract for further details.
FITNESS TO TRAVEL; SPECIAL MEDICAL CARE:
(a) Consultation with Personal Physician. Passengers are encouraged to discuss the advisability of travel with their personal physicians and to review the U.S. Centers for Disease Control and Prevention (“CDC”) website for updated information. The CDC has identified elderly persons and persons with certain chronic medical conditions as being at increased risk of life-threatening complications from being infected with COVID-19. PASSENGER ACKNOWLEDGES, UNDERSTANDS AND ACCEPTS THAT DURING TRAVEL TO AND FROM THE SHIP, WHILE ABOARD THE SHIP, OR DURING ACTIVITIES ASHORE, PASSENGER OR OTHER PASSENGERS MAY BE EXPOSED TO COMMUNICABLE ILLNESSES, INCLUDING BUT NOT LIMITED TO COVID-19 AND ITS VARIANTS, INFLUENZA, COLDS, NOROVIRUS, AND POTENTIALLY DISEASES NOT YET KNOWN. PASSENGER FURTHER UNDERSTANDS AND ACCEPTS THAT THE RISK OF EXPOSURE TO COMMUNICABLE ILLNESSES AND OTHER DISEASES IS INHERENT IN MOST ACTIVITIES WHERE PEOPLE INTERACT OR SHARE COMMON FACILITIES INCLUDE PERSON TO PERSON CONTACT, IS BEYOND WINDSTAR CRUISES’ CONTROL, AND CANNOT BE ELIMINATED UNDER ANY CIRCUMSTANCES. PASSENGER KNOWINGLY AND VOLUNTARILY ACCEPTS THESE RISKS AS PART OF THIS TICKET CONTRACT, INCLUDING THE RISK OF SERIOUS ILLNESS OR DEATH ARISING FROM SUCH EXPOSURES, AND/OR ALL RELATED DAMAGES, LOSS, COSTS AND EXPENSES OF ANY NATURE WHATSOEVER.
(b) Availability of Medical Care, including Medical Evacuation, and Passenger’s Warranty of Fitness to Travel. Passenger acknowledges that due to the nature of travel by sea and the ports visited, the availability of medical care onboard the Ship and in ports of call may be limited or delayed and medical evacuation may not be possible from the Ship while at sea or from every location to which the Ship sails. Passenger further understands that there may be circumstances beyond Windstar Cruises’ control, which may prevent or delay a medical evacuation or disembarkation. In addition to the specific representations required of Passenger regarding COVID-19 vaccinations, Passenger warrants that the Passenger, and those for whom the Passenger is responsible, are fit to travel at the time of embarkation.
(c) Medical Care and Personal Services. To the extent Passengers retain the services of medical personnel or independent contractors on or off the Ship, Passengers do so at their sole risk.
(d) Representation of Fitness to Travel. In addition to the specific representations required of Guest regarding COVID-19 vaccinations, Passenger warrants that the Passenger, and those for whom the Passenger is responsible, are fit to travel at the time of embarkation.
(e) Pregnancy. Passenger agrees not to present herself for boarding under any circumstances if, by the time the Passenger commence her travel with Windstar Cruises, she will have entered the 24th week of pregnancy.
(f) Special Needs. Any Passenger with mobility, communication or other impairments, or other special or medical needs that may require medical care or special accommodations during the cruise, including but not limited to the use of any service animal, should be reported to Windstar Cruises by the Passenger when a reservation is requested. Passenger agrees to accept responsibility and reimburse Windstar Cruises for any loss, damage or expense whatsoever related to the presence of any service dog brought on board the Vessel. Passengers with special needs are advised that certain international safety requirements, shipbuilding requirements, and/or applicable regulations may cause difficulty for mobility impaired persons or persons with severely impaired sight and/or hearing. Passengers requiring the use of a wheelchair must provide their own wheelchair (that must be of a size and type that can be accommodated on the Ship), which should be confirmed at the time of the reservation. Passenger acknowledges that standard cabins are not designed to be barrier free and wheelchair accessible.
(g) Limitation of Liability for Denial of Boarding / Repatriation for Passenger Noncompliance with this Contract. Windstar Cruises shall have the right to deny boarding for violations of any of the pre-cruise policies set forth in this Contract. If Windstar Cruises exercises its rights to deny boarding, Passenger shall have no claim against Windstar Cruises whatsoever, and Windstar Cruises shall have no liability for refund, compensation loss or damages of Passenger, including but not limited to any expenses incurred by Passenger for accommodations or repatriation.
Guests must be physically and emotionally fit to travel at the time of embarkation and certify that they have no medical or emotional condition that would endanger any other passengers. Windstar recommends that any guest who is not self-sufficient travel with a companion who shall take responsibility for any assistance needed during the Cruise and in case of emergency.
Windstar reserves the right to require any passenger to produce medical evidence of fitness to travel in order to assess whether that passenger can be carried safely in accordance with applicable international, US, or Canadian law.
Windstar reserves the right to refuse passage to anyone who has failed to notify it of their specific needs with regard to accommodation, seating or services required from Windstar or terminal operators, or their need to bring medical equipment, or to bring a recognized service dog on board the ship, or of any other known disabilities, or who in Windstar’s and/or the Master’s opinion is unfit or unable to travel, or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety.
Animals and/or pets other than recognized service dogs are not allowed on board the ship under any circumstances without Windstar’s permission in writing. Recognized service dogs are permitted on board the ship if prior arrangements have been made at the time of booking. Companion animals and emotional support animals are not allowed on board the ship. Any such animals or pets brought on board without permission will be taken into custody and arrangements will be made for the animal to be landed at the next port of call at the passenger’s sole expense.
Recognized service dogs are subject to and must comply with national, international and EU Regulations regarding health, inoculations, training and travel. It is the passenger’s responsibility to have all necessary papers and clearances prior to the Cruise and to be satisfied that the service dog can be carried to the ports of embarkation and disembarkation and that the service dog is not prohibited from going ashore at the various ports of call.
Please see Windstar’s accessibility page for more information for guests with disabilities.
FARES, NON-DISCOUNTABLE AMOUNTS, TAXES, FEES, PORT EXPENSES, AND SURCHARGES: Windstar Cruises reserves the right not to honor any published prices that it determines were erroneous due to printing, electronic, or clerical error. Each Cruise fare includes a Non-Discountable Amount. That portion of the fare is both non-commissionable to travel professionals and not subject to reduction in the event of a percentage discount promotion, 2-for-1 promotion, or otherwise. If cost factors dictate the need for fare increases, Windstar Cruises may do so at any time prior to departure. Guests can cancel (without paying a cancellation fee) rather than accept a fare increase. Suggested onboard gratuities are extra.
Taxes, Fees & Port Expenses, as used by us, may include, without limitation, all or a portion of all fees, charges, tolls and taxes imposed on us by governmental or quasi-governmental authorities, as well as third party fees and charges arising from a vessel's presence in a harbor or port. Taxes, Fees & Port Expenses may include U.S. Customs fees, head taxes, Panama Canal or other canal tolls, passenger facilities charges, dockage fees, wharfage fees, inspection fees, pilotage, air taxes, hotel or VAT taxes incurred as part of a land tour, immigration and naturalization fees, and Internal Revenue Service fees, as well as fees for navigation, berthing, stevedoring, baggage handling/storage and security services. Taxes, Fees & Port Expenses may be assessed per passenger, per berth, per ton or per vessel. Assessments calculated on a per ton or per vessel basis will be spread over the number of passengers on the Ship. Taxes, Fees & Port Expenses are subject to change (but will not change after assessment due to currency fluctuations) and we reserve the right to collect any increases in effect at the time of sailing even if the fare has already been paid in full. Windstar Cruises reserves the right to impose or pass through fuel surcharges, security surcharges, or similar incidental surcharges. No right of cancellation exists under these circumstances.
SHIPS OWNERSHIP AND REGISTRY: All Windstar Cruises Ships are registered in the Bahamas and owned by Windstar Cruises Marshall Islands, LLC. Yacht ownership and registry are subject to change.
TRANSFERS/PRE- & POST-CRUISE SERVICES: Services for Windstar Cruises cruise-only guests (individuals who do not purchase air transportation or cruise extensions from Windstar Cruises) begin with embarkation at the noted time in your Cruise documents. Any transfers, meals, and dayroom accommodations required prior to this time are the responsibility of the guest. Please make a note of this, as many international flights arrive several hours prior to the scheduled embarkation time. Guests may purchase a transfer from local airport to yacht for day of cruising and from yacht to local airport for day of disembarkation directly through Windstar Cruises Vacation Planning. Guests flying on dates other than the date of (dis)embarkation must arrange their own transfers unless the reason for the different date is because of the purchase of a cruise extension from Windstar Cruises. Transfers for these guests will be arranged between airport, hotel, and pier, as appropriate, so long as the transfer dates coincide with the dates of the services purchased from Windstar Cruises.
SHIPBOARD ACCOUNT AND CURRENCY EXCHANGE: Our cashless society is designed to make your life on board as simple as possible. When you board the Yacht, your account has already been activated and you may make purchases by simply showing your guest identification card and signing a receipt. On embarkation day, you will need to register your credit card (Visa®, Discover®, MasterCard®, or American Express®) in order to use your onboard account for shipboard purchases. We do not accept debit cards or prepaid cards. Your card will be pre-authorized for USD $60 per person for each day of your Cruise. At the end of your Cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases.
Please inform your credit card issuer in advance that your card will be used on a Windstar Yacht. This will help prevent delays in obtaining pre-authorization on board. Products and services on board are in USD. Windstar is not liable for any foreign exchange fees imposed by your card issuer. There are no currency exchange services offered on board.
WINDSTAR AIR PACKAGE ARRANGEMENTS BY WINDSTAR CRUISES MARSHALL ISLANDS, LLC: If you are purchasing a Windstar Air Package, we will arrange for air transportation to the departure point of your Cruise and return air transportation from the termination point of your Cruise to the home city from which you departed. Due to the special fares and capacity controls we have with airlines, we retain the right to select carriers and determine routings. Some routings may involve travel to or from an airport other than in the city where the Ship embarks or disembarks. In those cases, motor coach transportation to and/or from the Ship will be provided. Flight schedules and/or availability may require overnight hotel accommodations either to join and/or to return from your Cruise. Due to airline schedules (and occasionally, lack of flight availability), travel between many major cities and your Cruise may require one (1) or more hotel overnights en route. If necessary, the cost of this hotel accommodation is not included in the airfare and is your responsibility. Hotels will be selected by Windstar Cruises and might not be at the port. You are responsible for meals and items of a personal nature.
SCHEDULE CHANGES; AIR DELAYS: We reserve the right to alter air flights as required by airline schedule changes. If tickets have already been issued, we will adjust your itinerary or air carrier, accordingly. In that event, we may ask you to return your tickets. Should you choose to alter your airline schedule in any way once your tickets have been issued, airline charges which result will be your responsibility. If our assistance is requested in changing airline arrangements within sixty (60) days of departure, an additional administrative charge will be levied in addition to any charges imposed by airlines. If your flights are delayed, refer to our Setting Sail booklet for instructions.
SEAT ASSIGNMENTS; SPECIAL SERVICES; FARES; LOST TICKETS; BAGGAGE CHARGES; AIR TAXES AND FEES: We cannot make or confirm seat assignments, special meals or other special services. Your travel agent may assist with these arrangements. If, however, airline fuel or other surcharges or additional governmental taxes or levies are imposed, we reserve the right to pass these through to you. Please keep your airline tickets in a safe place. Should they be lost, you will be responsible for their replacement. Each airline has its own baggage allowance policy. You are responsible for any excess baggage charges imposed by airlines. Air add-on costs quoted by Windstar Cruises will not include passenger facility charges, federal flight segment taxes for each flight segment (takeoff and landing), the September 11 security fee per passenger enplanement, international arrival and departure taxes assessed in foreign countries (the amount of which may be charged in the currency of the foreign country and is subject to change), or new taxes which may be enacted.
LIABILITY AND RELATIONSHIP WITH AIRLINES: We will use commercially reasonable efforts to arrange for your air transportation. If, however, due to any cause beyond our control, we are unable to arrange for air transportation (including, for example, because of capacity controls placed upon us by airlines due to the types of fares under which we book) or the air transportation we arrange is unavailable or otherwise fails to materialize, our sole liability will be limited to refunding the air add-on paid. Our relationship with airlines is that of an independent travel agent. We assume no liability for any acts or omissions of any airline including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. Accordingly, you will not have any right to claim or recover against us as a consequence of any act or omission of any airline. The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline’s ticket and tariffs and any and all governmental laws and regulations bearing upon or otherwise relating to such rights, liabilities and obligations.
LIABILITY AND RELATIONSHIP WITH WINDSTAR LAND PACKAGE PROVIDERS: If, due to any cause beyond our control, we are unable to arrange for any Windstar Land Package or any desired portion thereof, our sole liability will be limited to refunding the Windstar Land Package add-on paid. Our relationship with providers of Windstar Land Package accommodations or services is that of an independent travel agent. We assume no liability for any acts or omissions of any Windstar Land Package provider or subcontractor including, without limitation, cancellation, damage to or delay or loss of baggage, delays (including any delay in rejoining the Ship or missing the sailing or any flight), equipment failures, accidents, staff shortages, overbooking or computer errors.
Windstar Cruises honors the Cruise Line Passenger Bill of Rights, which can be found here.
Information contained above is accurate at the time of publication and subject to change without notice.
TAYLORED TOURS’ TERMS AND CONDITIONS
IMPORTANT. PLEASE UNDERSTAND THAT YOU ARE AGREEING TO ALL OF THESE TERMS WHEN YOU PLAN YOUR TRAVEL, BOOK ANY KIND OF TRAVEL WITH US OR WHEN YOU BOOK OR GO ON TOURS AND EXCURSIONS.
VACATION CONFIRMATION / PARTICIPANT AGREEMENT/ ACCOUNT INVOICE: Thank you for choosing to partner with Taylored Tours. To ensure that you understand the conditions of your vacation and its components, please review all of these policies and procedures completely. It is your responsibility to read these conditions prior to making a payment. Providing payment constitutes your complete understanding of all terms and conditions pertaining to your travel arrangements.
SERVICE AGREEMENT: By booking with Taylored Tours, you will receive personalized, concierge assistance before, during and after travel. Our travel coordination services include confirming your reservation details, processing payments with your booked travel supplier and confirming all travel arrangements prior to your departure. If you are booked as part of a group, our services also include coordination at the group level. Should you need assistance during travel, we will provide assistance or direct you to the appropriate on-site contact for additional help. Part of our personalized, concierge service includes electronic travel documents, sent to the lead passenger on each booking approximately two weeks before travel. It is the travelers responsibility to review the documents and communicate details to other members in their party.
NON-DISCRIMINATION POLICY: We are committed to creating a culture that reflects the diversity of our clients. With that goal in mind, we encourage our employees and our partners to understand, accept and celebrate differences among people. We welcome everyone and prohibit all discrimination on the basis of race, ethnicity, age, religion, physical ability, sexual orientation, gender identity and gender.
EMAIL-OPT IN: By booking a trip with Taylored Tours, you consent to receiving emails from us. If you would like to be removed from our marketing emails, please use the link in that email to Unsubscribe or contact us for assistance.
EXCURSIONS/ACTIVITIES TERMS & CONDITIONS
Taylored Tours, LLC (“Taylored Tours”) utilizes third party tour and excursion operators (“Operators”) for tours and shore excursions (“Excursions.”) All Excursions are subject to cancellations or changes without prior notice.
Operators reserve the right to deny participation to any Customer based upon criteria they may establish. Taylored Tours does not own, control or operate any kind of transportation company or service, or any Operator. These Operators are owned and operated independently of Taylored Tours and there are no joint ventures or other co-sponsored or jointly operated activities between Taylored Tours and any Operator.
Taylored Tours is not responsible for any negligent act, omission or failure to act on the part of the Operator and Taylored Tours is not liable for any alleged negligence in selecting the Operator or offering its products. There are no representations or promises made by Taylored Tours that in any way take precedence over these General Conditions.
Customer assumes 100% of the risk of participating in the Excursion and agrees that it will not bring any type of action against Taylored Tours for any injury or damage that occurs in connection with the planning, selection or operation of any Excursion. To the full extent permitted by law, and in consideration of being allowed to participate in the Excursion, Customer releases Taylored Tours and its agents, representatives, employees, directors and officers, and waives any rights it may have against said parties for damages or claims arising from or in any way connected with Customer’s participation in the Excursion. Excursions leave rain or shine unless otherwise notified by the Operator.
GENERAL TERMS. These terms apply to all travel booked or offered by Taylored Tours and to all causes of action Customer may have against Taylored Tours. These terms and guest’s rights shall be governed and interpreted by the laws of, and any cause of action brought exclusively in the jurisdiction of, the country in which the cause of action arises; if in the United States, it shall exclusively be the federal and state courts. Customer hereby agrees to waive any right it may have to a jury trial and further agrees that to the extent any damages are recoverable against Taylored Tours, those damages are limited in amount to the amount paid by the Customer to Taylored Tours for the travel bookings. These terms apply to Customer, to anyone to whom Customer assigns a booking and to any minors or others over whom Customer has authority to contract. By bringing a minor on an Excursion, or by booking travel for a guest, Customer is representing that it has the authority to bind the minor or the guest and Customer will defend and indemnify Taylored Tours for any damages recoverable by the minor or the guest.
ADDITIONAL TERMS AND CONDITIONS
Please thoroughly read your your email and invoices. The addressee of the email will be the only recipient of invoices and is solely responsible to convey all information to all listed passengers. Passenger names must reflect full legal names as appears on passenger’s valid passport. Notify your travel advisor immediately if any corrections are needed. Suppliers may charge substantial fees plus applicable fare increases for any name changes. (For immigration and customs purposes it is essential that this information is accurate. Boarding airplanes or cruise ships may be denied if the information is inconsistent.) There is risk of cancellation by the supplier if the final payment is not received on time. Be aware that cancellation penalties may apply prior to the final payment date.
AGENCY DISCLAIMER: Cindi Taylor, Taylored Tours, LLC, an independently owned and operated agency, acts solely as a general booking agent on behalf of the customer, for the purpose of processing bookings and reservations with various cruise lines and travel suppliers. Cindi Taylor, Taylored Tours, LLC, has no control over the travel suppliers, the fares charged for services, their policies and procedures, change in itineraries, the scheduling of their services, or their methods of providing services. Therefore, Cindi Taylor, Taylored Tours, LLC, shall not be liable or responsible, and is released of responsibility and liability, for any delay, inconvenience, loss or damage for personal or property injury, to any Passenger resulting from breach of contract or any acts or omissions on the part of any travel supplier, cancellation of any service by a travel supplier, any refund due from a travel supplier, any terrorist activities, civil or labor unrest, mechanical or construction defects or failures, diseases, local laws, climatic conditions, COVID-19 or any other cause.
TRAVEL SUPPLIER POLICIES: Travel suppliers’ brochures contain important information. Please read travel suppliers’ policies concerning cancellation penalties . It is each passenger’s responsibility to have all required documentation, including but not limited to: (1) government issued birth certificate and photo ID, or (2) valid passport and/or visa. Passports are recommended for all travel. All passengers assume full responsibility for inquiring and confirming passport, visa, vaccination, other entry requirements, safety and security conditions of destinations to be visited. The “Taxes” category on the Travel Invoice includes air taxes, port taxes, departure fees, government fees and fuel surcharges if applicable. These costs are imposed by the suppliers and airlines and are subject to change until time of departure. Cindi Taylor, Taylored Tours, LLC, has no control over these taxes and fees and should they increase your invoice will reflect this increase.
RESERVATION NAMES AND CONTACT INFORMATION: For international travel, the name on your reservation must match your passport exactly (first, middle, last, Jr., Sr., etc.), no exceptions. We also must have your complete and accurate contact information to finalize your reservation. Taylored Tours is not responsible for disruptions in your travel plans or a declination in service due to travelers providing incorrect or delayed information.
GROUPS: Taylored Tours cannot be held responsible for the decisions of the lead guest(s) should they choose to cancel or reschedule their group. If the lead guest(s) cancels or reschedules their event, all rooms booked will be subject to the terms of the cancellation or reschedule. These changes may include, but are not limited to, changes to travel dates, room category availability, rate increases, cancellation policies, and payment deadlines. Changes to the group made by the lead guest(s) do not change the Refund Policy. To protect your travel investment, we highly recommend purchasing an insurance policy.
FORCE MAJEURE: Taylored Tours shall not be responsible for, and shall make no refund for, events beyond its control, such as, without limitation, acts of God, strikes, acts of war, terrorism or civil disturbance, government restrictions, changes of schedules or operational decisions of air carriers, terrorist activity or the threat thereof, industrial action, natural or nuclear activity, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation, adverse weather conditions, fire, or for acts or omission of Third Parties or other parties not under the control of Taylored Tours and all similar events outside our control.
TRAVEL ALERTS: It is each Passengers’ responsibility to educate themselves on current travel alerts by visiting http://travel.state.gov and/or http://wwwnc.cdc.gov/travel/.
Suggested reference materials for passport, visa, health requirements as well as travel advisories:
Note that this is not a comprehensive list of reference sites and is provided solely for your convenience. These sites are owned and operated by third parties who may alter the URL at any time without notice.
TRAVEL INSURANCE: Travel insurance provides protection in the event the trip is cancelled due to specified circumstances, as well as medical expense and baggage loss. Insurance is highly recommended and is to be purchased at the time of deposit. I further understand and acknowledge that Cindi Taylor, Taylored Tours, LLC, has no control over the associated supplier/s policies which, in addition to applicable law, will solely govern any cancellation, rebooking, and refund related to these travel arrangements. I also understand and acknowledge that the purchase of travel insurance is highly recommended and that coverage for circumstances such as these depends on the specific policy I purchase. Should I elect to obtain coverage, the travel insurance policy obtained by me to cover these travel arrangements will dictate any coverage for financial loss resulting from these circumstances. Taylored Tours is not an insurance agent and cannot provide recommendations for, comment on, or endorse any specific coverage. We can provide you with quotes and information directly from the tour company, cruise line, or 3rd party insurance company that we work with. All questions about coverage, claims, etc. should be directed to the insurance provider.
FLIGHT DELAYS AND CANCELLATIONS - Taylored Tours must underscore that it holds no control over flight delays or cancellations, which are the purview of individual airlines. As such, we suggest that customers direct any issues related to delayed or cancelled flights to the respective airline's customer service representatives. In instances where such delays or cancellations lead to missed components of your booked tour or travel plan, such as transfers, please refer to your travel insurance policy for possible compensation or claims. Please understand that Taylored Tours is committed to facilitating a seamless and memorable travel experience, but cannot account for or rectify factors outside our control, such as airline operations.
TYPES OF ROOMS - Room classifications and amenities vary by hotel and/or country, so it is your responsibility to check with the hotel ahead of time to verify the specific amenities offered at the time of your stay. We do our best to keep you informed, but Taylored Tours makes no guarantee that its descriptions and photographs are an exact representation of the particular rooms offered. Special requests, such as bedding preferences and room location can be communicated to the hotel prior to your arrival, but these requests are up to the hotel to honor. Taylored Tours is in no way responsible for granting or confirming special requests like this.
TOURIST TAXES: Many hotels in certain regions may impose a tourist tax which is generally not included in the travel costs provided by Taylored Tours. Such charges are directly managed by the hotels and local municipalities in line with their policies and as such, they are beyond the control and responsibility of Taylored Tours. Taylored Tours encourages clients to familiarize themselves with these potential charges and consider them when planning their budget for their travel. Taylored Tours cannot anticipate these costs and therefore cannot include them in our travel service offerings nor can we be held responsible for informing or updating clients about these additional charges before travel. It is the responsibility of the traveler to be aware of and settle these charges, where applicable, directly with the hotel during their stay.
YOUR CONDUCT: Each Passenger is expected to act responsibly and adhere to all behavior guidelines established by our local suppliers. We and our local suppliers reserve the right to remove you from any trip if you endanger yourself or others. In any such case, there will be no refund.
CORONAVIRUS COVID-19 Release, Assumption of Risk, Waiver of Liability & Indemnity Agreement:
The 2019 Novel Coronavirus* (COVID-19, “Coronavirus”) is a known and rapidly evolving pandemic that is affecting travel worldwide, with continued spread and impacts expected.
By booking this travel, you are acknowledging and are fully aware of the current global Coronavirus COVID-19 virus outbreak, the current travel restrictions, and inherent risks involved if choosing to travel.
You understand that it is your responsibility to have travel insurance to ensure you have coverage for all medical needs and trip cancellation, but understand that concerns or fear of travel is not a covered reason for cancellation relating to the Coronavirus/ Covid-19 and will be denied. You hold Taylored Tours harmless for the election to not purchase travel insurance or any denial of claim by travel insurer as it relates to Covid-19 or any other claim under the policy.
Travel insurance generally only covers unforeseen events. Most insurers classified COVID-19 as a 'known event' late January 2020. Please note that most policies have a specific clause stating they do not cover epidemics and pandemics, especially when travel warnings are in place. I understand that I am bound by the terms of the insurance policy as it relates to Coronavirus/Covid-19.
By booking your travel, you are aware of the travel warnings, travel restrictions and rules and understand the risks, and accepting of these and know that Taylored Tours will not be held responsible for any travel restrictions, death, illness, cancellations by suppliers, hotels, airlines, cruise. You agree to hold Taylored Tours harmless for any financial penalties or fees imposed by the by suppliers, hotels, airlines, cruise lines, tour agencies or any other travel provider due to cancellations or postponements due to Covid 19 and you agree not to institute a credit card dispute or “charge back” to Taylored Tours for said penalties or fees.
It is your responsibility to be aware that additional screening procedures and restrictions may take place at airports and in public areas. You are aware that these restrictions may include mandatory face coverings and/or temperature checks in airports, hotels, cruise ships, trains or other means of transport.
You acknowledge that Immigration restrictions may be put in place before or during your travels that may impede my ability to enter or exit my destination as planned.
It is your personal decision to travel and is doing so with full knowledge of current travel recommendations and travel restrictions with regards to the Coronavirus COVID-19 and takes full responsibility for your actions with regards to this.
PASSPORTS: Everyone, including children and infants, MUST have a VALID passport book to travel internationally (not Passport Card!). Failure to comply will result in denial of boarding, no refund, no exceptions. Taylored Tours is not responsible for passports in any way. Most international destinations require that your passport be valid for 6 months beyond your return date. PASSPORT CARDS ARE NOT VALID FOR TRAVEL INTERNATIONALLY VIA AIR. For information regarding passport applications or renewals, please visit the U.S. Department of State website (www.state.gov)
TRAVEL RESTRICTIONS AND DESTINATION REQUIREMENTS: It is the traveler’s complete responsibility to check and verify any and all passport, visa, vaccination, or other entry requirements of your destination(s). Passengers with prior criminal convictions are responsible for ensuring that they are not restricted by the laws of the country to which they are traveling. For example: Passengers with DUI/DWI convictions may be prohibited from traveling to Canada. Passengers traveling without proper documentation or meeting destination requirements may be denied boarding or entry to an international destination and will not be entitled to a refund.
TRAVELING WITH CHILDREN: Children under 18 years of age not traveling with both parents or legal guardian(s) may need to present a notarized letter from the absent parent/guardian granting permission to travel outside the United States and provide emergency medical care if necessary. Taylored Tours is not responsible for lack of compliance to provide proper documentation to airport authorities. It is the responsibility of the traveler & the traveler’s parents/guardians to provide proper documentation to airport authorities.
AIRLINE TICKETS: If Taylored Tours books your airline tickets, please note that your airfare is always name specific, 100% non-refundable and subject to individual airline penalties/fees (see insurance section). Taylored Tours does not recommend and does not book Basic Economy fares. Air prices do not include baggage fees, early boarding fees, seat assignment and/or upgraded fees. Travelers understand that they are responsible for their seat selection, including any fees for upgraded seat assignments.
AIRLINE POLICIES: Taylored Tours is not responsible for the services and policies imposed by the airlines. Airline schedules and flights are subject to change without notice. It is the traveler’s responsibility to know and understand their airlines current travel policies and regulations. Flight details including departure times are always subject to change by the airlines. It is the travelers’ responsibility to check in for the flight 24 hours in advance and reconfirm all gates and times. It is also the travelers’ responsibility to arrive at the airport on time; we recommend arriving no later than two (2) hours prior to your scheduled flight departure time. We are required by law to tell you that federal law forbids the carriage of certain hazardous materials aboard the aircraft. If you do not understand these restrictions, contact your airline or go to http://www.faa.gov/about/initiatives/hazmat_safety.
TRANSFERS: Please note that all transfer services purchased through Taylored Tours are non-refundable. Any flights that are delayed or cancelled resulting in a missed transfer are not the responsibility of Taylored Tours. Should you be unable to meet the arranged transfer time, it is the client's responsibility to communicate this change to the transfer company directly. Any subsequent decisions in regard to waiting times, potential rescheduling, or associated charges, are determined solely by the transfer company. Taylored Tours holds no responsibility for any adjustments or fees that may occur due to changes in transfer arrangements.
ADA: Pursuant to the Americans with Disabilities Act (the ADA), Taylored Tours seeks to accommodate disabled travelers to the extent possible and consistent with your travel supplier’s offering. Passengers are required to advise Taylored Tours of their accessibility requirements prior to booking in order for us to determine if reasonable accommodations are available. Taylored Tours will endeavor to accommodate special access needs, but does not guarantee that it will be able to do so in all cases.
CANCELLATION POLICIES: ALL DEPOSITS AND PAYMENTS ARE 100% NON-REFUNDABLE UNLESS OTHERWISE NOTED! Please consider Travel Insurance to protect your vacation investment. In the unfortunate incident that a traveler needs to cancel their reservation, cancellation requests must be received in writing and sent to your travel advisor via email. Upon receipt, we will review and reply with a confirmation of your cancellation. A cancellation confirmation will be provided to the traveler for any potential travel insurance claims.
CHANGES TO RESERVATIONS: Any changes made to your existing room reservation are subject to the current rates, promotions, and terms at the time of change. If the number of individuals occupying a room changes, the remaining travelers will be responsible for any additional costs incurred as a result of the change in the per-person occupancy rate. If a traveler makes changes to their reservation, an administrative processing fee of $100 per person will be assessed in addition to travel supplier fees. This processing fee is to cover our time spent processing your reservation change. This fee is per change and will double to $200 per person for changes made within 30 days of travel.
FINAL PAYMENT: The final payment must be received by the due date. Payments are made automatically on your due date. If you wish to change the form of payment you must communicate with your travel advisor to ensure payment is made before the due date. If payment is not received by the due date, your reservation is subject to cancellation. Taylored Tours is not responsible for cancellations due to payments made after the due date.
LATE FEES: Final payments not received prior to the due date above will incur a $50 late fee. Payments that are greater than 14 calendar dates late will be charged an additional, incremental $50 late fee. All reservations are subject to cancellation and hotel penalties as described above if final payment is not received on the due date. Late fees are not covered by the travel insurance and are always non-refundable.
CANCELLATION FEE: If a trip is completely canceled, travelers will be charged a $200 administrative processing fee per person booked. This is separate and incremental to any fees or penalties levied by the travel supplier and is to cover the time spent processing your booking and subsequent cancellation.
RESERVATION REINSTATEMENT FEE: If a traveler cancels a trip and wishes to have their reservations reinstated, a $50 administrative processing fee will apply. This is in addition to any supplier fees.
DECLINED PAYMENTS: A $15 fee will apply when a card is declined more than three times for a single payment. If you are using a debit card, please confirm that the proposed charge will be within your daily charge limit and transaction limit. Please contact your card issuer for more details.
CREDIT CARD CHARGES: Traveler understands that Taylored Tours has relationships with many travel supplier partners; charges on the client’s credit card statement may appear as Taylored Tours or as the name of a preferred supplier partner. Client understands that he/she shall be liable for any and all charges placed on credit cards in the event such charges are declined or charged back for any reason including any unauthorized or fraudulent use of credit card. Agency shall not be responsible for any losses or damages associated with the fraudulent use of credit card and client shall hold Agency harmless from any and all losses, damages or claims of any kind arising from or connected to the fraudulent use of credit card.
CHARGEBACKS: Trip payments are a binding agreement where you give Taylored Tours approval to charge your card for the approved amount. As such, travelers waive any right to a chargeback in the case of trip delays, changes, or cancellations for any cause (exception fraud), including a force majeure event, and you agree to refund policies and procedures as outlined in the terms and conditions of your trip. In the event that you attempt without our authorization to chargeback, reverse, or recollect a trip payment already made, we reserve the right to collect all additional costs, fees, and expenses associated with such chargeback, reversal, or recollection including, without limitation, attorney fees.
ITINERARY PRICING: When Taylored Tours designs vacations for clients, Taylored Tours often utilizes an on-site/tour operator/destination management company (DMC), and everything is done by one contact who is in market/local, has negotiated pricing with well-vetted suppliers and is responsible for ensuring an itinerary that matches exactly what the client wants. Their entire business model is built on their knowledge of a particular destination/product. Pricing wise, clients will receive one lump price - they do not share with clients a ‘menu’ of their negotiated pricing by supplier.
HELPFUL INFORMATION FOR YOUR TRIP:
RESORT CHECK IN: The check in time at most resorts is 3:00pm (local time). If you arrive prior to 3:00pm your room may not be ready. The resort will store your luggage in a secure location on property so you may start enjoying your vacation without delay. Change into something more comfortable and enjoy a nice lunch, swim in the pool, walk along the beach, etc. until you are notified that your room accommodation is ready for check in.
USING DEBIT CARDS DURING INTERNATIONAL TRAVEL: Your resort or hotel will require a credit card upon check in for any incidentals. We do NOT recommend the use of debit cards for hotel check ins as the hotel will place a “hold” on your debit card that may restrict the use of your funds. This hold can stay on your debit account as long as 10 days post travel. A credit card is recommended for international travel.
RESORT DRESS CODE: Your resort likely has a dress code for some restaurants. Residents of most Caribbean and Latin American countries tend to dress more formally for evening meals. This may be reflected in your resort’s dress code. It is the traveler’s responsibility to confirm specific dress code details for their particular destination. Specifics for your resort or hotel can be found on the resort website. Please ask if you have questions.
SARGASSUM UPDATE: Some beach locations in Mexico and the Caribbean have recently experienced Sargassum seaweed. While Sargassum can be an inconvenience, this natural phenomenon is important to the oceanic ecosystem. Sargassum provides a food source and shelter to a variety of marine and plant species (shrimp, crab, birds, fish, turtles and whales). Three species of sea turtle, some endangered, rely on Sargassum mats as nurseries for their eggs. Sargassum also helps to provide a barrier for beach erosion and can be used as biofuel and landfill. In short, it can be annoying but it is also vital to the ocean landscape that we love. It is a seasonal occurrence and shouldn’t ruin your vacation.
STRAWS: Many cruise lines and resorts are phasing out the use of straws to protect our environment. If a straw is a must-have for your frozen cocktail, pack a few straws in your luggage (bonus points if they are paper straws).
MEXICO TRAVELERS ONLY: The Mexican government has implemented an Environmental City Tax for tourists as follows: Hotels within Riviera Maya- Environmental Tax of approximately $20 Mexican Pesos (approximately $1.10 USD) per room, per night will be charged and can only be collected upon hotel check in. They cannot be paid in advance. Hotels within Cancun and Puerto Morelos- Environmental Sanitation Tax of $30 Mexican Pesos (approximately $1.60 USD) per room, per night will be charged and can only be collected upon hotel check in. They cannot be paid in advance.
HONEYMOON & ANNIVERSARY TRAVELERS: You MUST bring a copy of your marriage certificate to qualify for any complimentary honeymoon/anniversary package (photo copy is recommended). Failure to have such proof of marriage will result in the resort denying these complimentary privileges (if applicable). PLEASE notify your BHDW & BV Travel agent if you are celebrating a Honeymoon or Anniversary so that they can annotate this in your reservation. Typically resort will honor these packages up to 30 days before or after your honeymoon/anniversary date.
CELEBRATING A MILESTONE? Group discounts usually start with just 5 rooms. Celebrate your next birthday, family reunion, anniversary or other milestone in style with a group vacation. Please contact Taylored Tours for more info.
DISCLAIMER OF LIABILITY: Taylored Tours is a travel agency acting as a mere agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). This agency, therefore, shall not be responsible for breach of contract of any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Unless the term “guaranteed” is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any of such suppliers’ rates, bookings, reservations, connections, scheduling, or handling of personal effects. Taylored Tours shall not be responsible for any weather conditions, tour availability, injuries, damages, or losses caused to any traveler in connection with acts of God, terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, epidemics, pandemics, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent’s control. Traveler assumes complete and full responsibility for, and hereby releases the agent from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department. For medical information, consult the Centers for Disease Control and Prevention. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of such risks, and is advised to obtain appropriate insurance coverage against them. Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above, and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members. No refund can be made to the customer for unused services, unused transportation, unused sightseeing, unconsumed meals included in the package, (Breakfast, lunch, dinner, tea) or for voluntary modifications made by the traveler. These terms and conditions are subject to change without notice.